Q&A

Are your rhinestones made of glass or acrylic?

Our rhinestones are made of high-quality glass and are very sparkling.

What's different between DMC and Non-DMC rhinestones？

Non-DMC is of higher quality and looks more shinning, while DMC is economy grade, more thicker and less shinning.We recommend choosing Non-DMC rhinestones.

What is your return policy?

We do not support no-excuse returns at this time due to expensive shipping costs. However, we accept returns for product quality problems or if the wrong item, color, or size is sent. If approved, refunds will be processed within 10 business days. Contact us at rhinestonewholesale8@gmail.com if more than 15 business days have passed since your return was approved.

How to use hotfix rhinestones?

The Ironing temperature is about 170~180℃（338~356°F）, which can be adjusted according to different fabrics.
The ironing Time is about 10~35 seconds,which can be adjusted accroding to the size of rhinestones.
If your iron don't have temperature mark,please turn to "cotton".
You may also try with hotfix rhinestones applicator,which is easier to work.For the beginner,we suggest to use hotfix rhinestones applicator.

How many facets are glass rhinestones?

Our rhinestones are with 12 facets.

Are your rhinestones lead free?

Most of colors are lead free. only few colors such as Rose,Siam,Orange contain lower levels of lead.but it's safe to use.